Why Aren’t Text Alerts Coming to my Phone?
Check your SPAM folder
In most cases, if you’ve signed up for mobile text alerts but aren’t getting them, check your SPAM folder from your phone. Saving the alert phone number as a new contact should resolve the issue.
Where Does My Water Come From?
Depending on your location, your water comes from one of two sources.
The District treats and distributes water from its reservoir at the headwaters of Reems Creek. In some areas, the District also supplies water purchased from the City of Asheville, primarily sourced from the City’s North Fork Reservoir.
How Can I Tell if My Water Is Hard or Soft?
Water from the District’s reservoir is considered “soft” by industry standards, containing less than 70 parts per million of dissolved hardness and meeting all state and federal water quality regulations.
Hardness comes from naturally occurring minerals such as limestone and calcium. These minerals can cause white buildup on fixtures over time. While harmless, excessive buildup may reduce the efficiency of appliances like water heaters and dishwashers.
If you prefer fewer dissolved minerals in your water, residential water softening systems are available.
Is Chlorine Used in My Water, and Is It Safe to Drink?
Yes. Chlorine is used as a disinfectant in the District’s water treatment process.
It is a safe, cost-effective method that has been used for decades to protect drinking water quality. The District uses the lowest level necessary for effective disinfection, well below state and federal maximum limits.
While the water is safe to drink, some customers may notice a slight chlorine taste. Carbon filters for faucets, icemakers, or whole-house systems can reduce chlorine and are widely available at home improvement stores.
Is Bottled Water Better Than Tap Water?
For value and convenience, tap water is hard to beat.
District customers pay less than one cent per gallon for safe, clean mountain water delivered directly to their homes. Bottled water often costs a dollar or more per liter and many brands use municipally treated water as their source, selling it at a significant markup.
Tap water is readily available when you need it and is also more environmentally responsible. Bottled water requires additional energy and resources for production, storage, transportation, and disposal.
Why Is My Water Cloudy or Discolored?
Cloudy or discolored water can result from several factors, including routine distribution line flushing, water main leaks or repairs, sediment in the system, or the age and condition of your household plumbing.
In most cases, water affected by routine operations will clear within a few minutes by running cold water at the faucet. Avoid running hot water until it clears, as this may draw discolored water into your water heater.
If cloudiness or discoloration typically occurs in the morning and clears quickly, it may be related to older or corroded household pipes. If the issue continues or occurs regularly, please contact the District office and we will be happy to investigate.
Are There Pharmaceuticals in My Water?
No.
The District’s water comes from its protected watershed at the headwaters of Reems Creek, as well as from water purchased from the City of Asheville’s North Fork Reservoir. Both sources are upstream of any treated wastewater discharge, meaning they are not affected by pharmaceutical residuals.
Is There Fluoride in My Water?
In most cases, no. The District does not add fluoride during its water treatment process.
However, some customers receive a blended supply that includes water purchased from the City of Asheville, which does add fluoride. This primarily affects customers in the northern portion of the District’s service area (near Weaverville) and in the West Buncombe area along Old Leicester Highway and nearby roads.
Your Project Matters. So Does Your Safety.
Before you dig, call 811 to have underground utilities marked at no cost. It’s simple, smart, and helps prevent service disruptions or damage to vital water lines. Learn more at https://nc811.org/