New & Existing Customers

Pay Your Bill, Report an Outage, Explore Rebate Programs, and More

Make a one-time payment or access your account to manage billing.

OUTAGES & SERVICE ALERTS

View current water outages or report a service disruption.

Set up new water service for your home or business.

Schedule a service disconnection when moving or closing an account.

See current water rates, service charges, and applicable fees.

LEAK ADJUSTMENTS

Submit documentation for review if you’ve had a qualifying water leak.

LANDLORD ACCOUNT

Set up or manage a property owner billing account.

REBATE PROGRAMS

Explore available rebates for qualifying water-saving upgrades.

Your Project Matters. So Does Your Safety.

Before you dig, call 811 to have underground utilities marked at no cost. It’s simple, smart, and helps prevent service disruptions or damage to vital water lines. Learn more at https://nc811.org/