Office will be closed for the 4th of July Holiday
The office will be closed for the 4th of July Holiday. The office will reopen at 8:30am on July 5th.
Office Closed on Friday 6/16 due to powerline work in the area
The office will be closed on Friday 6/16 due to powerline work being done in the area. The office will reopen at 8:30am on Monday 6/19.
Office closed on Friday April 7th in observance of Good Friday
Office closed on Friday April 7th in observance of Good Friday. We will reopen at 8:30am on Monday April 10th.
Holiday hours – December 22, 2022
District offices will be closed Friday, December 23 through Tuesday, December 27 in observance of the Christmas holiday, and January 2nd, 2023 in observance of New Year’s Day. Virtually all requests are available on our website – for emergency service please call (828) 253-5551 to report a water line leak or break. Our after hours service cannot answer billing or other non-emergency questions.
Thanksgiving hours
District offices will be closed Thursday & Friday, Nov. 24-25, 2022 in observance of the Thanksgiving holiday. Virtually all District requests can be handled online, from making a payment to submitting a leak adjustment request. Emergency requests for a water line leak or break can be addressed by calling our office at (828) 253-5551 to reach our after-hours dispatch service. Please note that our dispatch service cannot answer questions about billing or other non-emergency issues.
Wednesday, Aug 10, 2022 – phone issues
The District is currently experiencing intermittent office telephone operation interruptions. Customers may e-mail us online with inquiries or issues that they are not able to resolve with our automated telephone system.
Independence Day – Monday, July 4, 2022
District offices will be closed Monday, July 4, 2022 in observance of Independence Day. Offices will reopen on Tuesday, July 5 at 8:30 AM. Emergencies can be handled by calling our 24-hour line at (828) 253-5551.
April 15, 2022 – Good Friday
District offices will be closed on Friday, April 15, 2022 in observance of Good Friday. We will reopen at 8:30 on Monday, April 18th. Emergencies can be handled by calling (828) 253-5551.
2025 CCR Now Available!
The 2025 Consumer Confidence Report is now available!
Offices closed for MLK, Jr. Day – Jan. 17, 2022
District offices will be closed in observance of Martin Luther King, Jr. Day, on Monday, January 17th, 2022. Customers with an emergency such as a water line break may call our office at 828-253-5551 to reach our 24-hour emergency dispatch service.