2025 CCR Coming Soon
The 2025 Consumer Confidence Report coming soon.
04/2026 Drought Information
Buncombe County Is Currently Experiencing Extreme Drought Conditions
As dry conditions continue across our area, the Woodfin Sanitary Water & Sewer District is asking customers to begin conserving water where possible.
Buncombe County is currently experiencing extreme drought conditions. At this time, the District has not activated Level 1 water shortage measures under our local plan because our reservoir levels remain in a stable position. Even so, continued dry weather remains a concern, and we want to encourage customers to begin thinking now about the small steps we can all take to use water wisely.
When a community works together to reduce unnecessary water use, it can make a real difference. Conserving water now helps protect our shared water supply and better prepares us for the possibility of continued dry weather in the weeks ahead.
There are many easy ways to help conserve water at home:
• Limit outdoor watering whenever possible.
• Avoid washing vehicles at home unless necessary.
• Check for leaking faucets, toilets, and outdoor spigots.
• Only run dishwashers and washing machines when they are full.
• Turn off the tap while brushing your teeth or shaving.
• Water lawns and landscaping only when truly needed.
Even small changes can add up in a big way.
The District will continue to closely monitor conditions, including weather patterns, reservoir levels, water demand, and overall system conditions. If water shortage measures become necessary, we will notify customers promptly through our usual communication channels.
We appreciate your help, your cooperation, and your commitment to being good stewards of our shared water resources. By taking simple conservation steps now, we can all help our community prepare for the dry conditions ahead.
Merrimon Ave Water Main Break 03/24/2026
On March 24, 2024, at approximately 12:30 p.m., a member of the Woodfin Water Distribution team noticed water seeping from a bank into a creek near Merrimon Avenue. Crews responded right away, confirmed a significant leak, and began exploratory digging at approximately 1:30 p.m.
Once the pipe was exposed, crews found a circular break on a six-inch transmission main. The leak was estimated at approximately 100 to 150 gallons per minute. During excavation, crews also discovered three fiber-optic cables and a natural gas transmission line located only inches above and beside the water main making digging with an excavator extremely difficult and potentially hazardous.
While leaks like this can sometimes be repaired without shutting off water service, several unusual circumstances made that impossible in this case and required the District to temporarily shut off water to the Woodfin/Asheville pressure zone.
First, the amount of water and pressure coming from the break made it unsafe and impractical to install a repair clamp while the line remained in service. Crews first tried reducing the pressure by flushing a nearby fire hydrant, but that did not lower it enough to allow the repair to proceed. In addition, the volume of water entering the work area was greater than our portable pump could manage.
Second, there were no strategically located valves nearby that would have allowed crews to isolate only the damaged section of pipe. Because of that, a larger area had to be taken out of service in order to complete the repair. Improving valve placement in areas like this is something the District is evaluating as part of its capital improvement planning.
Finally, the repair itself was made more difficult by the location of the fiber-optic cables and gas line directly above the water main. Large rocks on top of, beside, and beneath those utilities had to be removed carefully so crews could safely access the pipe and install the clamp.
After the initial repair was completed, a second leak developed on the same line at a nearby location. Crews then had to repeat the excavation and repair process a second time. Due to these combined challenges, repairs were not fully completed and water service was not restored until approximately 11:00 p.m.
We appreciate our customers’ patience and understanding while our crews worked to safely complete these repairs and restore service as quickly as possible.
Closed for Holiday Feb 20th
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Watch our Board meeting live!
Join our board meeting on August 18th, 2025 virtually! Meeting starts at 5 PM and can be accessed on Google Meets:
WSWSD Board of Trustees Meeting
Monday, August 18, 2025 · 5:00 – 7:00pm
Time zone: America/New_York
Google Meet joining info
Video call link: https://meet.google.com/zni-yarv-rsq
Or dial: (US) +1 276-738-2648 PIN: 955 321 489#
More phone numbers: https://tel.meet/zni-yarv-rsq?pin=9794850222916
Water notice from the District
We are actively working with the North Carolina Department of Environmental Quality (NC DEQ) to address the recent water discoloration issue affecting our system. Based on preliminary assessments, the discoloration is likely caused by elevated levels of naturally occurring iron or manganese in the raw water supply.
We have submitted water samples for laboratory analysis and expect to receive the results by the end of the day on Monday. These results will help us determine the appropriate dosage of potassium permanganate, a treatment chemical used to remove iron and manganese, which we plan to incorporate into our water treatment process. To do so, we are currently procuring the necessary chemical and equipment.
It’s important to note that accurate dosing is critical-adding too much potassium permanganate can result in a temporary purple tint in the water. Therefore, we must wait for the test results before proceeding.
At this time, we do not have a definitive timeline for full resolution, but we will continue to provide updates as new information becomes available.
Please be assured that the water remains safe to drink. Iron and manganese are aesthetic issues and do not pose a health risk, although they may cause staining on laundry or fixtures.
Thank you for your patience and understanding as we work to resolve this issue.
View our Board meeting virtually!
District meetings will now be available through Google Meets! Click the following link at 5 PM on Tuesday, January 21, 2025 to watch the meeting virtually:
https://meet.google.com/ywj-skgb-xgs
Nov. 15, 2024 – City of Asheville notice
We want to update you on an important change to our water usage guidance due to the recent finding of the presence of lead in City of Asheville water tests. Before boiling water for drinking, please run your faucet for two minutes before collecting water to boil to ensure safety and quality.
Veteran’s Day – Monday, Nov. 11, 2024
District offices will be closed Monday, November 11, 2024 in observance of Veteran’s Day. Virtually all District requests, such as paying your bill, starting or stopping service, leak adjustment requests, and other issues can be handled on our website. For emergency water line breaks during the holiday please call 828-253-5551.
Oct. 18, 2024 – RFQ
The District is now accepting Requests for Qualifications for disaster recovery services in the wake of Hurricane Helene. More information can be found by clicking here: RFQ