Due to inclement weather District offices will be closed Wednesday, January 29 and will reopen at 8 AM on Thursday, January 30. If you have an emergency such as a water line break you may dial 253-5551 and select option 1 to be connected to our after hours operator.
Due to the winter storm, the District’s billing office will be closed on Monday, January 6, 2014. For customers attempting to pay their bill before the due date, payments can be made online or by phone using the automated number on the back of your bill. Bills that were due on January 6 will be granted an extra day extension before a penalty is applied due to today’s weather. If you have a water emergency such as a water line break, you may still contact our office at 828-253-5551 and be connected to our after-hours emergency crew by selecting Option #1.
After-hours payment can be made online with a major credit card.
Please note that District offices will be closed 12/24 through 12/26 in observance of Christmas. We will also be closed on 1/1/14 in observance of New Year’s Day. Customers with water emergencies such as line breaks or leaks can reach a technician after hours or during the holiday by dialing our office number and selecting the after-hours emergency option. Please note that after-hours personnel cannot assist with billing, usage, or other general questions. Payments can be made online or by phone any time or can be placed in our dropbox at the District office.
All District offices will be closed to the public during the Thanksgiving holiday, November 28 & 29, and will reopen on Monday, December 2 at 8:00 A.M. Customers needing emergency service for issues such as water line breaks may contact our after-hours emergency service at 253-5551. Please note that after-hours technicians are unable to answer billing or other general questions.
We wish all of our customers a happy and safe Thanksgiving holiday!
Did you know that you can save time, stamps, and effort in paying your bill by signing up for automatic draft? Contact our office for more details!
District offices will be closed on Monday, May 27th for Memorial Day weekend. Payments can be made online or by phone, and emergencies will be directed to our after-hours service. We hope all of our customers have a happy and safe holiday weekend!
The District’s main office will be closed for Good Friday on Friday, March 29, 2013. Payments can still be made online or via telephone. We will reopen as normal on Monday, April 1st at 8 A.M. For water emergencies such as water line breaks, please call our office at 253-5551 and you will be prompted to our after-hours service. Note that this service is for water emergencies only; after-hours staff cannot offer information on billing, payment options, or any other question of a billing or general nature.
We hope all of our customers have a safe and happy Easter!
Customers who received a phone notification regarding disconnection may pay until 5 PM on Monday, March 25 without penalty to avoid disconnection. We encourage customers to use the “Pay Online” feature of the website to ensure your account remains in good standing.
Due to freezing rain and dangerous conditions, our main office is closed today, Friday, January 25th. We will reopen at 8 AM on Monday, January 28th. If you have a water emergency you may call our office at 253-5551, press 1 after the greeting and you will be taken to our emergency answering service. If you would like to pay a bill, you may do so online with a credit card.