A quick reminder for our customers that payments can be made online! Click on the “payments” banner on the main page to pay via internet or call our automated phone payment number on your bill to pay via telephone. Payments can also be dropped off after-hours in our drop-slot at the main office.
In cases of severe inclement weather, the District’s administrative office may be closed. However, all necessary services, such as making a payment, requesting or disconnecting service, requesting a leak adjustment, can be accessed on the District’s web site under the appropriate heading. Emergencies such as water line breaks can still be reported by calling 828-253-5551 and selecting the emergency service option. The District provides 24/7 emergency services for true emergencies such as line breaks. In cases of inclement weather, customers are advised to avoid traveling and remain safely off roads to allow transportation services clear access to roads for salting and plowing.
District offices will be closed on Monday, January 18th in observance of Martin Luther King, Jr. Day. Offices will reopen at 8 AM on Tuesday, January 19th.
The District offices will be closed January 1 for New Year’s Day. 24 hour emergency service is available for leaks or water line breaks by calling our main office number. Our after-hours service cannot answer billing questions or other general inquiries.
The District would like to remind high-water residential users that summer block rates are now in effect until November of this year. The first block does not start until a residential user hits nearly 15,000 gallons of water; specific information on rates can be found on our rates page. Though water has so far been plentiful this year, the District would like to remind all that conserving water is the easiest and least expensive way to save money on your water bill! Also, for those homeowners so inclined, the District offers rebates for users who install certain water-saving devices. More information is available on the District’s website or by following the link here.
If you recently received a disconnection notice for failure to pay, you can pay online and avoid disconnect and a $50 service charge! Please review payment options from our home page. You can also sign up for bi-monthly automatic payment withdrawal from your banking institution to avoid future interruptions!
The online bill pay portal is having difficulties this weekend and will be reviewed on Monday, May 4th. In the meantime, customers may try using our telephone portal or calling our office on Monday morning.
Customers who received telephone or printed disconnection notices are encouraged to pay online. Payment can be made by clicking on “Make a Payment” under the “Service” tab or on the home page. A valid account number and the last four digits of your phone number of record are required. Payments made online through the weekend of March 28-29 will be processed on the morning of Monday, March 30. Don’t risk disconnection – if you are having trouble making your payment, contact us immediately! We offer payment arrangements and in some cases can refer you to agencies that may be able to assist you, including through our low income program.
Customers in the Olivette Road area may experience lower water pressure due to a fire. The West Buncombe Fire Department is fighting a structure fire in the Olivette Road area and utilizing area hydrants.
Due to the possibility of winter weather, the main District office may close early if conditions deteriorate. Customers are reminded that all administrative functions can be handled through our automated online forms, including payments, requests for service, service disconnect requests, and other such features. Customers with a smart phone or computer with internet connection can take advantage of any of these features. Payments can also be made automated via telephone!