With the upcoming winter storm, the District would like to remind customers that nearly all requests and functions handled by the District, including payments, can be accomplished from the comfort of your own home! There’s no need to get out in this winter storm when request for service connections or disconnections, payments, leak adjustments, or rebate offers can be completed online from a computer or your smart phone. Even 24-hour emergency service can be handled by calling our office at 828-253-5551.

District offices will be closed Tuesday, November 11th, 2014 in observance of Veteran’s Day. 24-hour emergency service for issues such as water line breaks or leaks can be obtained by calling 253-5551. Please note that our after-hour answering service cannot address billing or other general issue questions. Bills can be paid through our automated phone system or online through this website.

For customers who prefer not to remember to write a monthly bill, the District has pay by draft available. This service will automatically draft your bill from your bank account approximately two weeks after your bill has been generated. Customers who choose this option receive a notification at the beginning of the billing cycle alerting them to the draft date and amount. You can sign up for this service by filling out the draft form available at the District office.

The District’s main office will close at 3:30 PM today due to winter weather. Weather permitting, the office will reopen at 8 AM on Tuesday, February 11, 2014. If you have an emergency such as a water line break in your home, you may call our office at 253-5551 and select option #1 to be connected to our after-hours emergency service. Payments can be made online or by telephone or can be dropped in our dropbox at the main District office.