With winter soon to be upon us, customers are reminded to be aware of the conditions of their personal plumbing lines. Pipes in unheated or uninsulated areas, such as garages, crawl spaces, or basements can be extra susceptible to freezing and bursting. Pipes in these areas should be wrapped with heat tape, insulation, or otherwise provided a source of heat to prevent bursting. In cases where lines may be susceptible to freezing and cannot be provided supplementary heat, such as a shallow buried service line, a slight trickle of water should be allowed to run through the pipe at all times until the danger of freezing has passed. While this may cause a slight increase to your water bill, frozen or burst pipes can cost thousands of dollars to repair in some circumstances.
Pipes that have frozen can be slowly thawed using a hair dryer or heat gun on a low setting. The use of blowtorches or other high-heat items is generally discouraged as it can damage the pipe or set surrounding materials aflame.

The District is having telephone system difficulties at this time. While work is being performed, customers may leave a message with our after-hours messaging service or send an e-mail request to frontdesk@woodfinwater.com for further assistance. Payments can still be made online as usual.

As part of our new billing process, the District has a new payment site! Our new site will allow users to register with their own identifiable information, sign up for e-mail billing, monthly recurring charges on their credit cards, and much more! You will need your new account number in order to utilize the new system, so if you have not yet received a new bill please call our office for more information!

District offices will be closed Monday, July 4th in observance of Independence Day. We will reopen at 8 AM on Tuesday, July 5th. Emergencies can be handled 24/7 by calling our office at (828) 253-5551.