District offices will be closed Monday, January 20, 2020 in observance of Martin Luther King, Jr. Day. Emergency service can be initiated through our after-hours service by calling our office. Please note that after-hours dispatch cannot answer billing or other such questions.
District offices will be closed December 24th through the 26th for the Christmas holiday. Offices will also be closed January 1st for the New Year’s holiday and January 20th in observance of Martin Luther King, Jr. Day. Virtually all requests are available online, including bill payment, starting and stopping service, and other information. For an emergency such as a water line break, please call 828-253-5551 any time to be connected to our after-hours emergency service dispatch.
District offices will be closed Monday, September 2, 2019 in observance of Labor Day. Customers with emergencies such as a water line leak or break may contact our office at 828-253-5551 to access after-hours emergency service. Please note that emergency dispatch cannot answer any questions regarding billing, usage, rates, leak adjustments, or other inquiries not related to a water emergency. All functions such as signing up or stopping service, paying a bill, and other functions can be handled online.
District offices will be closed Thursday, July 4, 2019 in observance of Independence Day. Virtually all District functions can be accessed online, such as starting or stopping service, making a payment, or turning in a leak adjustment. Please browse our website for our full range of options.
District offices will be closed on Monday, May 27th, 2019 in observance of Memorial Day. Emergencies such as a water line leak or break can be reported by calling our office and selecting the emergency contact option. After-hours personnel are unable to answer any questions regarding billing, leak adjustments, and other such issues. All other features are available online.
The District office will close at 12 pm on Thursday, May 2nd for repairs. The office will reopen on Monday, May 6th at 8:30 am. All requests can be handled online, including payments, starting and stopping service, and other issues. If you have an emergency please call 253-5551 and select option 9 and you will be routed to our after hours emergency service.
District offices will be closed Friday, April 19th, 2019 in observance of Good Friday. Emergency service can be accessed by phoning 828-253-5551. Emergency service can only assist with a water leak/water break and cannot answer billing or other general questions. All other functions of the District are available online, including bill pay, requests for service, and other features.
With cold weather upon us, the District reminds its customers to protect their pipes from freezing. Pipes in unheated spaces should be insulated and if necessary wrapped with heat tape. In severe cases a faucet can be left slowly dripping to prevent pipes from freezing.
District offices will be closed Monday, Jan. 21, 2019 in observance of Martin Luther King, Jr. Day. 24 hour emergency service for leaks or breaks can still be accessed by dialing 828-253-5551 and selecting Option #9.
The District’s main office will open at 10 AM on Tuesday, December 11th, 2018. Customers are encouraged to remain at home and avoid venturing out to the office, as all District office functions are available online.