Effective February 8, 2021, the District’s main office hours will change. The office will be open from 8:30 AM – 4:30 PM Monday-Friday and closed from 12 PM – 1 PM daily for lunch. Emergencies can still be handled when the office is closed by phoning 828-253-5551. Virtually all District functions are available online and the District encourages all citizens to utilize these methods to limit contact with others to the greatest extent possible.
Due to Covid exposure, the District office will be closed to the public the week of Dec. 27-Jan 1. Normal telephone hours will apply Tuesday-Thursday. After hour emergencies can be handled by dialing 828-253-5551 and selecting option 9.
District offices will be closed to the public Monday, Dec. 7 and Thursday-Friday, December 10-11, 2020 in order to limit the spread of COVID-19. Telephone hours are available all days as is all online functions. District offices will be open to the public on Tuesday, Dec. 8 and Wednesday, Dec. 9 for those individuals who need to pay cash or have received a late or disconnect notice. The District encourages all customers to stay safe and utilize online services to the greatest extent possible.
District offices will be closed for the Thanksgiving holiday November 26th & 27th, 2020. Out of an abundance of caution due to the Thanksgiving holiday, District offices will be closed to the public the week of November 30th through December 4th. All District functions will be available online 24 hours, and normal telephone office hours will apply (Monday-Thursday 9AM-4PM, Friday 9AM-1PM). The District urges all of its customers to stay safe, strictly limit personal contact with others and make efforts to sanitize and wear personal protective gear as necessary.
District offices will be closed on Monday, September 7, 2020 in observance of Labor Day. Virtually all District services are available online, including bill payment, starting and stopping service, and other requests. For an emergency such as a water line break, please call our office at (828) 253-5551 to be transferred to our after-hours on-call staff.
The District’s main office will be closed for training on Wednesday, August 5, 2020. Payments can be deposited in the drop slot at the District’s main lobby or can be made online at www.woodfinwater.com. Emergency phone service can be reached by calling the District’s main office at 253-5551.
The District lobby will reopen on Monday, June 1st, at 9 AM. The District lobby will be open Monday-Thursday from 9 AM – 4 PM, and closed for lunch from 12-1 PM. Customers with any symptoms of illness are not permitted in the District lobby, and customers are limited to no more than one individual in the lobby at any one time. Customers visiting our lobby are requested to wear face protection for the safety of themselves and our employees. Extended operation hours are available online & via telephone. All hours of operation are posted on our website under “Contact Us”.
All District offices are closed to the public until further notice in response to the COVID-19 efforts. Customers may access all functions of the District through our website, including paying bills, requesting a leak adjustment, applying for or stopping service, and virtually all other requests. District staff will respond to phone inquiries as normal during this time. After-hours emergencies may be reported by calling our office and speaking to an on-call technician.
Beginning Wednesday, March 18, 2020, all District offices will be closed to the public as a precaution against the COVID-19 virus. All District functions can be accessed online, including bill payment, leak adjustment requests, starting and stopping service, and other issues. Customers who do not have credit cards or banking accounts will need to obtain money orders and mail them to the District as all in-person payments have been temporarily halted. All other customers should utilize online or by-mail payment options or sign up for automated bank draft. Public access to District offices will be closed until further notice as we work with the state, county, and other authorities to limit the spread of the COVID-19 virus.
Customers with an emergency may call our office at 253-5551 and service will be provided.
Due to inclement winter weather, the District’s main office will close at 12 PM on Thursday, Feb. 20th. All District functions are available online, including bill pay, leak adjustment requests, new service requests, and other issues. Emergencies such as a water line break can be addressed by calling our office at 828-253-5551. Please note that emergency dispatchers are unable to answer billing or other questions not related to an emergency.