Newsroom Archives - Page 6 of 12

Holiday/Covid Hours through Thanksgiving

November 25, 2020/in District Announcements, Newsroom

District offices will be closed for the Thanksgiving holiday November 26th & 27th, 2020. Out of an abundance of caution due to the Thanksgiving holiday, District offices will be closed to the public the week of November 30th through December 4th. All District functions will be available online 24 hours, and normal telephone office hours will apply (Monday-Thursday 9AM-4PM, Friday 9AM-1PM). The District urges all of its customers to stay safe, strictly limit personal contact with others and make efforts to sanitize and wear personal protective gear as necessary.

Labor Day, Sep. 7, 2020

September 7, 2020/in District Announcements, Newsroom

District offices will be closed on Monday, September 7, 2020 in observance of Labor Day. Virtually all District services are available online, including bill payment, starting and stopping service, and other requests. For an emergency such as a water line break, please call our office at (828) 253-5551 to be transferred to our after-hours on-call staff.

District office closed for training – August 5, 2020

August 3, 2020/in District Announcements, Newsroom

The District’s main office will be closed for training on Wednesday, August 5, 2020. Payments can be deposited in the drop slot at the District’s main lobby or can be made online at www.woodfinwater.com. Emergency phone service can be reached by calling the District’s main office at 253-5551.

Office reopening

June 1, 2020/in District Announcements, Newsroom

The District lobby will reopen on Monday, June 1st, at 9 AM. The District lobby will be open Monday-Thursday from 9 AM – 4 PM, and closed for lunch from 12-1 PM. Customers with any symptoms of illness are not permitted in the District lobby, and customers are limited to no more than one individual in the lobby at any one time. Customers visiting our lobby are requested to wear face protection for the safety of themselves and our employees. Extended operation hours are available online & via telephone. All hours of operation are posted on our website under “Contact Us”.

COVID-19 Office Closure

April 6, 2020/in District Announcements, Newsroom

All District offices are closed to the public until further notice in response to the COVID-19 efforts. Customers may access all functions of the District through our website, including paying bills, requesting a leak adjustment, applying for or stopping service, and virtually all other requests. District staff will respond to phone inquiries as normal during this time. After-hours emergencies may be reported by calling our office and speaking to an on-call technician.

March 18, 2020 – COVID-19 information

March 18, 2020/in District Announcements, Newsroom

Beginning Wednesday, March 18, 2020, all District offices will be closed to the public as a precaution against the COVID-19 virus. All District functions can be accessed online, including bill payment, leak adjustment requests, starting and stopping service, and other issues. Customers who do not have credit cards or banking accounts will need to obtain money orders and mail them to the District as all in-person payments have been temporarily halted. All other customers should utilize online or by-mail payment options or sign up for automated bank draft. Public access to District offices will be closed until further notice as we work with the state, county, and other authorities to limit the spread of the COVID-19 virus.
Customers with an emergency may call our office at 253-5551 and service will be provided.

Winter weather early closing – Feb. 20, 2020

February 20, 2020/in District Announcements, Newsroom

Due to inclement winter weather, the District’s main office will close at 12 PM on Thursday, Feb. 20th. All District functions are available online, including bill pay, leak adjustment requests, new service requests, and other issues. Emergencies such as a water line break can be addressed by calling our office at 828-253-5551. Please note that emergency dispatchers are unable to answer billing or other questions not related to an emergency.

Office closed for Martin Luther King, Jr. Day

January 13, 2020/in District Announcements, Newsroom

District offices will be closed Monday, January 20, 2020 in observance of Martin Luther King, Jr. Day. Emergency service can be initiated through our after-hours service by calling our office. Please note that after-hours dispatch cannot answer billing or other such questions.

Holiday hours

December 10, 2019/in District Announcements, Newsroom

District offices will be closed December 24th through the 26th for the Christmas holiday. Offices will also be closed January 1st for the New Year’s holiday and January 20th in observance of Martin Luther King, Jr. Day. Virtually all requests are available online, including bill payment, starting and stopping service, and other information. For an emergency such as a water line break, please call 828-253-5551 any time to be connected to our after-hours emergency service dispatch.

Office closed for Labor Day

August 28, 2019/in District Announcements, Newsroom

District offices will be closed Monday, September 2, 2019 in observance of Labor Day. Customers with emergencies such as a water line leak or break may contact our office at 828-253-5551 to access after-hours emergency service. Please note that emergency dispatch cannot answer any questions regarding billing, usage, rates, leak adjustments, or other inquiries not related to a water emergency. All functions such as signing up or stopping service, paying a bill, and other functions can be handled online.