For customers who prefer not to remember to write a monthly bill, the District has pay by draft available. This service will automatically draft your bill from your bank account approximately two weeks after your bill has been generated. Customers who choose this option receive a notification at the beginning of the billing cycle alerting them to the draft date and amount. You can sign up for this service by filling out the draft form available at the District office.

The District’s main office will close at 3:30 PM today due to winter weather. Weather permitting, the office will reopen at 8 AM on Tuesday, February 11, 2014. If you have an emergency such as a water line break in your home, you may call our office at 253-5551 and select option #1 to be connected to our after-hours emergency service. Payments can be made online or by telephone or can be dropped in our dropbox at the main District office.

Due to the winter storm, the District’s billing office will be closed on Monday, January 6, 2014. For customers attempting to pay their bill before the due date, payments can be made online or by phone using the automated number on the back of your bill. Bills that were due on January 6 will be granted an extra day extension before a penalty is applied due to today’s weather. If you have a water emergency such as a water line break, you may still contact our office at 828-253-5551 and be connected to our after-hours emergency crew by selecting Option #1.

Please note that District offices will be closed 12/24 through 12/26 in observance of Christmas. We will also be closed on 1/1/14 in observance of New Year’s Day. Customers with water emergencies such as line breaks or leaks can reach a technician after hours or during the holiday by dialing our office number and selecting the after-hours emergency option. Please note that after-hours personnel cannot assist with billing, usage, or other general questions. Payments can be made online or by phone any time or can be placed in our dropbox at the District office.

Did you know that you can save time, stamps, and effort in paying your bill by signing up for automatic draft? Contact our office for more details!