The District is switching to a new billing system. Customers of online payments will notice changes in the next several weeks to the online billing components as well as payment options. During this period, payments made in the office by check or cash may not be reflected in the online payment balance. Additionally, the pay-by-phone feature will experience some changes.
District offices will be closed Monday, July 4th in observance of Independence Day. We will reopen at 8 AM on Tuesday, July 5th. Emergencies can be handled 24/7 by calling our office at (828) 253-5551.
District offices will be closed on Monday, May 30th in observance of Memorial Day. Customers may still make payments online or through the drop-box at the District’s main office. 24-hour emergency service for leaks or breaks is available by calling 253-5551.
With warm weather arriving, customers are reminded to keep their bills low by conserving water!
District offices will be closed Friday, March 25 for Good Friday. We will reopen on Monday, March 28. Emergencies can be reported by calling 828-253-5551.
With the cold weather upon us, the District would like to remind customers to protect pipes in vulnerable areas of their homes with insulation or heat tape. As a last resort, in extremely cold weather, a faucet can be left slowly dripping to keep water moving through the pipe, but this may increase the water bill for that address.
A quick reminder for our customers that payments can be made online! Click on the “payments” banner on the main page to pay via internet or call our automated phone payment number on your bill to pay via telephone. Payments can also be dropped off after-hours in our drop-slot at the main office.
In cases of severe inclement weather, the District’s administrative office may be closed. However, all necessary services, such as making a payment, requesting or disconnecting service, requesting a leak adjustment, can be accessed on the District’s web site under the appropriate heading. Emergencies such as water line breaks can still be reported by calling 828-253-5551 and selecting the emergency service option. The District provides 24/7 emergency services for true emergencies such as line breaks. In cases of inclement weather, customers are advised to avoid traveling and remain safely off roads to allow transportation services clear access to roads for salting and plowing.
District offices will be closed on Monday, January 18th in observance of Martin Luther King, Jr. Day. Offices will reopen at 8 AM on Tuesday, January 19th.
The District offices will be closed January 1 for New Year’s Day. 24 hour emergency service is available for leaks or water line breaks by calling our main office number. Our after-hours service cannot answer billing questions or other general inquiries.