The District recommends that customers take reasonable precautions to prepare for Hurricane Florence. Customers may want to store some extra water in their refrigerators for drinking in case of water line breaks or washouts related to the storm. Emergencies can be reported by calling our office at (828) 253-5551. In case of office closure, all functions such as starting and stopping service, paying a bill, or requesting a leak adjustment are available here on our website. If power should be interrupted, most District customers should still have water service, as most of the District is gravity-fed and thus not dependent upon electrical pumps. 

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District offices will be closed Dec. 25-27 in observance of the Christmas holiday. Offices will also be closed on January 1 in observance of New Year’s Day. All requests such as starting or stopping services, making payments, and general inquiries can be handled online. For 24-hour emergency service, please call our main office at 253-5551. Please note that emergency operators cannot answer billing, service, or other general questions and are only available for emergency requests such as water line leaks or breaks. 

With winter soon to be upon us, customers are reminded to be aware of the conditions of their personal plumbing lines. Pipes in unheated or uninsulated areas, such as garages, crawl spaces, or basements can be extra susceptible to freezing and bursting. Pipes in these areas should be wrapped with heat tape, insulation, or otherwise provided a source of heat to prevent bursting. In cases where lines may be susceptible to freezing and cannot be provided supplementary heat, such as a shallow buried service line, a slight trickle of water should be allowed to run through the pipe at all times until the danger of freezing has passed. While this may cause a slight increase to your water bill, frozen or burst pipes can cost thousands of dollars to repair in some circumstances.
Pipes that have frozen can be slowly thawed using a hair dryer or heat gun on a low setting. The use of blowtorches or other high-heat items is generally discouraged as it can damage the pipe or set surrounding materials aflame.