District offices will be closed due to winter weather. All District functions can be handled online, including requests for starting and stopping service, reporting leaks, and making payments. Emergency service for leaks or breaks is available by calling our office at (828) 253-5551. To make an automated telephone payment please call (828) 575-0933.
District offices will be closed Dec. 25-27 in observance of the Christmas holiday. Offices will also be closed on January 1 in observance of New Year’s Day. All requests such as starting or stopping services, making payments, and general inquiries can be handled online. For 24-hour emergency service, please call our main office at 253-5551. Please note that emergency operators cannot answer billing, service, or other general questions and are only available for emergency requests such as water line leaks or breaks.
District offices will be closed December 25-27 in observance of the Christmas holiday. We will also be closed January 1, 2018, in observance of New Year’s Day. Emergency issues can still be handled by calling our office number, and virtually all other requests are handled online. The District wishes all of its customers and their families a Merry Christmas and a Happy Holiday season!
With winter soon to be upon us, customers are reminded to be aware of the conditions of their personal plumbing lines. Pipes in unheated or uninsulated areas, such as garages, crawl spaces, or basements can be extra susceptible to freezing and bursting. Pipes in these areas should be wrapped with heat tape, insulation, or otherwise provided a source of heat to prevent bursting. In cases where lines may be susceptible to freezing and cannot be provided supplementary heat, such as a shallow buried service line, a slight trickle of water should be allowed to run through the pipe at all times until the danger of freezing has passed. While this may cause a slight increase to your water bill, frozen or burst pipes can cost thousands of dollars to repair in some circumstances.
Pipes that have frozen can be slowly thawed using a hair dryer or heat gun on a low setting. The use of blowtorches or other high-heat items is generally discouraged as it can damage the pipe or set surrounding materials aflame.
The District is having telephone system difficulties at this time. While work is being performed, customers may leave a message with our after-hours messaging service or send an e-mail request to frontdesk@woodfinwater.com for further assistance. Payments can still be made online as usual.
The District is now accepting applications for a Distribution System Technician. Please visit our “Employment” page from the menu above to learn more about the position and submit an application.
District offices will be closed Friday, December 23rd and Monday & Tuesday, December 26-27, in observance of the Christmas holiday. Offices will also be closed Monday, January 2, 2017, in observance of New Year’s Day. Virtually all office requests are available online or via automated phone.
As part of our new billing process, the District has a new payment site! Our new site will allow users to register with their own identifiable information, sign up for e-mail billing, monthly recurring charges on their credit cards, and much more! You will need your new account number in order to utilize the new system, so if you have not yet received a new bill please call our office for more information!
The District is switching to a new billing system. Customers of online payments will notice changes in the next several weeks to the online billing components as well as payment options. During this period, payments made in the office by check or cash may not be reflected in the online payment balance. Additionally, the pay-by-phone feature will experience some changes.