District offices will be closed Monday, July 4th in observance of Independence Day. We will reopen at 8 AM on Tuesday, July 5th. Emergencies can be handled 24/7 by calling our office at (828) 253-5551. 

With warm weather arriving, customers are reminded to keep their bills low by conserving water!

With the cold weather upon us, the District would like to remind customers to protect pipes in vulnerable areas of their homes with insulation or heat tape. As a last resort, in extremely cold weather, a faucet can be left slowly dripping to keep water moving through the pipe, but this may increase the water bill for that address.

In cases of severe inclement weather, the District’s administrative office may be closed. However, all necessary services, such as making a payment, requesting or disconnecting service, requesting a leak adjustment, can be accessed on the District’s web site under the appropriate heading. Emergencies such as water line breaks can still be reported by calling 828-253-5551 and selecting the emergency service option. The District provides 24/7 emergency services for true emergencies such as line breaks. In cases of inclement weather, customers are advised to avoid traveling and remain safely off roads to allow transportation services clear access to roads for salting and plowing. 

The District offices will be closed January 1 for New Year’s Day. 24 hour emergency service is available for leaks or water line breaks by calling our main office number. Our after-hours service cannot answer billing questions or other general inquiries.