If you recently received a disconnection notice for failure to pay, you can pay online and avoid disconnect and a $50 service charge! Please review payment options from our home page. You can also sign up for bi-monthly automatic payment withdrawal from your banking institution to avoid future interruptions!
The online bill pay portal is having difficulties this weekend and will be reviewed on Monday, May 4th. In the meantime, customers may try using our telephone portal or calling our office on Monday morning.
Customers who received telephone or printed disconnection notices are encouraged to pay online. Payment can be made by clicking on “Make a Payment” under the “Service” tab or on the home page. A valid account number and the last four digits of your phone number of record are required. Payments made online through the weekend of March 28-29 will be processed on the morning of Monday, March 30. Don’t risk disconnection – if you are having trouble making your payment, contact us immediately! We offer payment arrangements and in some cases can refer you to agencies that may be able to assist you, including through our low income program.
Customers in the Olivette Road area may experience lower water pressure due to a fire. The West Buncombe Fire Department is fighting a structure fire in the Olivette Road area and utilizing area hydrants.
Due to the possibility of winter weather, the main District office may close early if conditions deteriorate. Customers are reminded that all administrative functions can be handled through our automated online forms, including payments, requests for service, service disconnect requests, and other such features. Customers with a smart phone or computer with internet connection can take advantage of any of these features. Payments can also be made automated via telephone!
With the upcoming winter storm, the District would like to remind customers that nearly all requests and functions handled by the District, including payments, can be accomplished from the comfort of your own home! There’s no need to get out in this winter storm when request for service connections or disconnections, payments, leak adjustments, or rebate offers can be completed online from a computer or your smart phone. Even 24-hour emergency service can be handled by calling our office at 828-253-5551.
Check here for District holiday hours:
The District will be closed Wednesday, December 24 through Friday, December 26 for the Christmas holiday, and will also be closed Thursday, January 1 for New Year’s Day. All other days are on normal operating hours.
District offices will be closed Tuesday, November 11th, 2014 in observance of Veteran’s Day. 24-hour emergency service for issues such as water line breaks or leaks can be obtained by calling 253-5551. Please note that our after-hour answering service cannot address billing or other general issue questions. Bills can be paid through our automated phone system or online through this website.
The Consumer Confidence Report for calendar year 2013 is available online. It may be accessed through the “Learning Center” or by clicking here.
The District’s offices will be closed Friday, April 18, 2014 for Good Friday. Payments can be made online on this website, by phone at (866)414-3924, or left in our drop box at 122 Elkwood Avenue. We hope all of our customers have a good Easter holiday! If you have an emergency you may call our office at 253-5551 and be connected to our after-hours emergency service. After-hours personnel cannot answer billing or other general questions and are available for water emergencies only such as a water line break.