The District lobby will reopen on Monday, June 1st, at 9 AM. The District lobby will be open Monday-Thursday from 9 AM – 4 PM, and closed for lunch from 12-1 PM. Customers with any symptoms of illness are not permitted in the District lobby, and customers are limited to no more than one individual in the lobby at any one time. Customers visiting our lobby are requested to wear face protection for the safety of themselves and our employees. Extended operation hours are available online & via telephone. All hours of operation are posted on our website under “Contact Us”. 

Beginning Wednesday, March 18, 2020, all District offices will be closed to the public as a precaution against the COVID-19 virus. All District functions can be accessed online, including bill payment, leak adjustment requests, starting and stopping service, and other issues. Customers who do not have credit cards or banking accounts will need to obtain money orders and mail them to the District as all in-person payments have been temporarily halted. All other customers should utilize online or by-mail payment options or sign up for automated bank draft. Public access to District offices will be closed until further notice as we work with the state, county, and other authorities to limit the spread of the COVID-19 virus. 
Customers with an emergency may call our office at 253-5551 and service will be provided. 

District offices will be closed Monday, January 20, 2020 in observance of Martin Luther King, Jr. Day. Emergency service can be initiated through our after-hours service by calling our office. Please note that after-hours dispatch cannot answer billing or other such questions. 

District offices will be closed Monday, September 2, 2019 in observance of Labor Day. Customers with emergencies such as a water line leak or break may contact our office at 828-253-5551 to access after-hours emergency service. Please note that emergency dispatch cannot answer any questions regarding billing, usage, rates, leak adjustments, or other inquiries not related to a water emergency. All functions such as signing up or stopping service, paying a bill, and other functions can be handled online. 

District offices will be closed on Monday, May 27th, 2019 in observance of Memorial Day. Emergencies such as a water line leak or break can be reported by calling our office and selecting the emergency contact option. After-hours personnel are unable to answer any questions regarding billing, leak adjustments, and other such issues. All other features are available online.