The District office will close at 12 pm on Thursday, May 2nd for repairs. The office will reopen on Monday, May 6th at 8:30 am. All requests can be handled online, including payments, starting and stopping service, and other issues. If you have an emergency please call 253-5551 and select option 9 and you will be routed to our after hours emergency service.
District offices will be closed Friday, April 19th, 2019 in observance of Good Friday. Emergency service can be accessed by phoning 828-253-5551. Emergency service can only assist with a water leak/water break and cannot answer billing or other general questions. All other functions of the District are available online, including bill pay, requests for service, and other features.
With cold weather upon us, the District reminds its customers to protect their pipes from freezing. Pipes in unheated spaces should be insulated and if necessary wrapped with heat tape. In severe cases a faucet can be left slowly dripping to prevent pipes from freezing.
District offices will be closed Monday, Jan. 21, 2019 in observance of Martin Luther King, Jr. Day. 24 hour emergency service for leaks or breaks can still be accessed by dialing 828-253-5551 and selecting Option #9.
The District’s main office will open at 10 AM on Tuesday, December 11th, 2018. Customers are encouraged to remain at home and avoid venturing out to the office, as all District office functions are available online.
The District’s main office will be closed Monday, December 10th due to the winter storm. The District urges all customers to stay safe and stay off the roads, as all District functions can be handled online. Customers with an emergency can call our office at 253-5551 and select Option 9 to be connected with our after-hours emergency service. Please note that our emergency service is for emergency service only and cannot answer any inquiries regarding bills, service, adjustments, or other issues.
District offices will be closed Thursday and Friday, November 22-23, 2018 in observance of Thanksgiving. Virtually all functions of District offices can be found online, including bill payment, applications for service, general questions, and reporting leaks or outages. Emergencies such as a water line leak or break can be reported by calling our office any time during the holiday and selecting Option “9” for emergency service. Please do not contact emergency services for general inquiries, questions about your bill, and similar issues, as after-hours emergency personnel do not have any of this information.
District customers are reminded to beware of freezing temperatures! Outside faucets should be frost-proof or insulated; water lines in homes in unheated spaces should be insulated or wrapped with heat tape.
The District recommends that customers take reasonable precautions to prepare for Hurricane Florence. Customers may want to store some extra water in their refrigerators for drinking in case of water line breaks or washouts related to the storm. Emergencies can be reported by calling our office at (828) 253-5551. In case of office closure, all functions such as starting and stopping service, paying a bill, or requesting a leak adjustment are available here on our website. If power should be interrupted, most District customers should still have water service, as most of the District is gravity-fed and thus not dependent upon electrical pumps.
There is a power outage at the office and in the Woodfin & Asheville area. Emergency service is still available at 828-253-5551. Please do not call our emergency number for anything other than a water emergency. Billing, payment, leak adjustment, and other information is all available on our website.