Leak Adjustment Request

Request a Water Bill Adjustment After a Leak Has Been Repaired

The District offers a leak adjustment program to help reduce high water bills caused by unexpected leaks beyond a customer’s knowledge or control. Customers are responsible for promptly repairing any leaks, after which the District may apply water and sewer bill adjustments based on the criteria below.

Program Terms

Customers are responsible for the first $25 of leak-related charges.
Bills are reviewed based on average water use over the past 12 months. Once the leak is repaired, the District may waive water charges up to $1,000 per year.
Charges over $1,000 are split 50/50 between the customer and the District.
Any remaining balance may be paid over up to 12 months.
Customers may receive up to two leak adjustments within a 12-month period.
More than three adjustments at the same address will only be considered in extenuating circumstances and require approval from the District Director.
Proof of repair and a completed Leak Adjustment Form are required.
Requests must be submitted within four months of the leak; late fees and sewer charges are typically waived, but customers remain responsible for routine water line and equipment maintenance.

COMPLETE LEAK ADJUSTMENT FORM

Eligibility Requirements

Proof of Repair
You must provide proof that the leak has been repaired, such as a plumber’s invoice or materials receipt.
Good Standing Account
Your account must be in good standing. Adjustments are not available for delinquent accounts unless the past-due balance was caused by the leak.
Submit Request
You must submit a completed Leak Adjustment Form within four months of the leak. All leak adjustments are approved at the District’s discretion.

Leak Adjustment Request

Request a Water Bill Adjustment After a Leak Has Been Repaired

Program Terms

Eligibility Requirements

Customer Care

Developer Resources

District Information

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