In cases of severe inclement weather, the District's administrative office may be closed. However, all necessary services, such as making a payment, requesting or disconnecting service, requesting a leak adjustment, can be accessed on the District's web site under the appropriate heading. Emergencies such as water line breaks can still be reported by calling 828-253-5551 and selecting the emergency service option. The District provides 24/7 emergency services for true emergencies such as line breaks. In cases of inclement weather, customers are advised to avoid traveling and remain safely off roads to allow transportation services clear access to roads for salting and plowing.