The Service Charge Rebate Program is designed to reward customers who have been designated as medium or high-risk (Tier II & III) customers, and charged accordingly, who prove to be good customers of the District through timely payment of charges. The program works by refunding fifty percent of the original service charge to customers who meet the following criteria:
Renters, Tenants, and former Homeowners:
- Must have initially applied for service after July 21, 2014, and paid a Tier II or Tier III service charge (currently $60 & $100, respectively).
- Must not have more than one late payment during the previous two years of service with the District.
- Must not have been disconnected for non-payment at any time during their service with the District.
- Must not have any payments returned for non-sufficient funds or otherwise rejected by their financial institution.
- Must have at least twelve consecutive months of service with the District immediately preceeding the rebate application.
- Must have discontinued service with the District and all outstanding charges must be paid in full.
If a customer meets all of the above criteria, they may complete the online "Rebate Application". Applications will be reviewed and, if approved, a rebate in the name of the service customer will be issued. Rebates will be for a maximum of fifty percent (50%) of the original service charge and will be mailed to the address specified in the application. Rebate checks not cashed within ninety days of issuance will be voided and shall not be reissued.
Current Homeowners
- Must have initially applied for service after July 21, 2014, and paid a Tier II or Tier III service charge (currently $60 and $100, respectively).
- Must not have more than one late payment during the previous two years of service.
- Must not have been disconnected for non-payment at any time during their service with the District.
- Must not have any payments returned for non-sufficient funds or otherwise rejected by their financial institutions.
- Must have at least twenty-four months of continuous service with the District immediately preceeding the rebate application.
If a customer meets all of the above criteria, they may complete the online "Rebate Application". Applications will be reviewed and, if approved, a credit will be issued to the customer's account. Rebates will be for a maximum of fifty percent (50%) of the original service charge.
The District will be the final arbiter of whether a customer qualifies for the Rebate Program.