News Room


District crews are currently repairing a water main break on Lookout Road. Service will be interrupted for all customers on Lookout Road and connecting roads, including Apple Lane, Garden Road, Company Street, Ravine Road, Chestnut Ridge Road, and other connecting streets.

The water outage in West Buncombe has been repaired and all service has been restored. 

District offices will be closed Friday, December 23rd and Monday & Tuesday, December 26-27, in observance of the Christmas holiday. Offices will also be closed Monday, January 2, 2017, in observance of New Year's Day.

District crews are repairing a main line break on Mt. Carmel Road. Estimated time of repair at this time is 5:00 PM. This site will be updated as more information is available. 

Due to the ongoing drought, water restrictions are now in effect for all customers of the District.

There will be a planned water outage for the Reems Creek area on Wedneday, November 2, 2016, from 8 AM until 4 PM to perform system repairs. Some customers may not notice the effects of the outage but all customers should be prepared for loss of water pressure and/or water flow during this time.

As part of our new billing process, the District has a new payment site! Our new site will allow users to register with their own identifiable information, sign up for e-mail billing, monthly recurring charges on their credit cards, and much more!

There will be a planned outage for the top of Leisure Mountain to perform system improvements. The outage will occur between 8 am and 3 pm and will likely last just a short time. Some customers may not notice the effect of the outage depending on their location on the mountain.

The District is switching to a new billing system. Customers of online payments will notice changes in the next several weeks to the online billing components as well as payment options.

Did you know the Water District has a rebate program for replacing water-consuming devices? Information about the program is available on our "Forms and applications" web page under the "Service" tab.